jl1 Privacy Policy – How Your Personal Data Is Protected

When you register an account on jl1, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity in line with Philippine regulations. We also collect financial information such as your preferred payment method and transaction history so that deposits and withdrawals in Philippine pesos (PHP) can be processed accurately and securely. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and pages visited — this helps us maintain platform stability and detect unusual activity. If you contact our support team, we retain records of those communications to improve service quality and resolve disputes fairly. We may also collect information you voluntarily provide when participating in surveys, promotions, or feedback forms on the platform. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. You will always be informed of the specific purpose for which any additional data is requested beyond standard registration.

The personal data we collect is used primarily to create and manage your account, process transactions, and deliver the gaming services you have signed up for on jl1. We use your identity and financial information to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations required under Philippine law, which helps protect all players on the platform. Technical and behavioural data is analysed to improve platform performance, personalise your experience, and ensure that games and features load correctly on your device whether you are playing on mobile or desktop. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they relate directly to your account. Where you have given explicit consent, we may also send you information about new games, features, or platform updates that may be relevant to your interests. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Any use of your data beyond the purposes listed here will only occur with your prior consent or as required by law.

jl1 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product. We may share necessary information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts — for example, in connection with fraud investigations, AML compliance checks, or court orders. If jl1 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We may also share anonymised, aggregated data with analytics partners to understand platform usage trends — this data cannot be used to identify you individually. Any third-party service provider we engage is subject to strict data processing agreements and is prohibited from using your information for any purpose other than the service they provide to us. We will notify you promptly if we become aware of any unauthorised disclosure of your personal data.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including obligations under the Data Privacy Act of 2012 and relevant financial regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy regulatory requirements. jl1 uses industry-standard security measures to protect your data, including SSL/TLS encryption for all data transmitted between your device and our servers, and secure storage systems with access controls that limit who within our organisation can view sensitive information. We conduct regular security assessments and work with qualified professionals to identify and address potential vulnerabilities in our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. You are also responsible for keeping your own login credentials secure — we recommend using a strong, unique password and not sharing your account details with anyone. If you suspect unauthorised access to your account, please contact our support team immediately so we can take protective action.

Under the Philippine Data Privacy Act of 2012, you have a number of important rights regarding the personal data we hold about you, and jl1 is committed to honouring these rights in a timely and transparent manner. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to the personal data we hold about you at any time, and we will provide a copy in a commonly used format within a reasonable period. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the details provided on this page — we will respond to all verified requests within 30 days. We will never penalise you for exercising your data privacy rights.

jl1 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and provide a smoother experience each time you visit. Essential cookies are necessary for core functions such as keeping you logged in during a session and maintaining the security of your account — these cannot be disabled without affecting how the platform works. We also use functional cookies to remember settings you have chosen, such as your preferred language or display options, so you do not need to re-enter them on every visit. Performance cookies help us understand how players interact with different parts of the platform so we can identify areas for improvement and fix technical issues more quickly. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to track your activity on other websites or to build advertising profiles for third-party marketing purposes. By continuing to use jl1 after being informed of our cookie practices, you consent to the use of cookies as described in this section.